AI Fundamentals

AI Fundamentals provides a practical introduction to artificial intelligence and its growing role in today’s workplace. Participants will learn the core concepts of AI and Generative AI, explore how AI tools are being used across business functions, and understand both the capabilities and limitations of modern AI systems. The course also teaches learners how to critically evaluate AI-generated content by recognizing hallucinations, bias, misinformation, and other common risks. By the end of the course, participants will have a strong foundation in AI literacy and the knowledge needed to use AI more confidently, responsibly, and effectively in professional environments.

Enroll in this course

AI Fundamentals

Enroll in this course

What You'll Learn

Understand the fundamentals of artificial intelligence: Learn the core concepts behind artificial intelligence and generative AI, including how AI systems process information, generate responses, and assist with everyday tasks. You'll gain a practical understanding of common AI tools and the capabilities and limitations of modern AI technologies.

Recognize how AI is used in the workplace: Explore how organizations are using AI to improve productivity, streamline workflows, and support decision-making across departments such as marketing, human resources, operations, customer service, and administration. Learn where AI can add value and where human expertise remains essential.

Identify the strengths and limitations of AI systems: Develop a realistic understanding of what AI can and cannot do. Learn why AI sometimes produces inaccurate, incomplete, or misleading information and how its limitations can impact workplace use cases and business decisions.

Evaluate AI-generated content critically: Build the skills needed to assess AI outputs for accuracy, reliability, and quality. Learn how to recognize hallucinations, misinformation, fabricated content, and other common issues that can appear in AI-generated responses.

Recognize bias and risk in AI outputs: Understand how bias can appear in AI-generated content and how training data can influence responses. Learn to identify warning signs, evaluate information objectively, and apply critical thinking when reviewing AI-generated recommendations or conclusions.

Use AI responsibly and with confidence: Learn best practices for responsible AI use, including the importance of fact-checking, human oversight, and professional accountability. By the end of the course, you'll understand how to use AI as a valuable workplace tool while maintaining sound judgment and decision-making responsibility.